Legal Document
Table of Contents
This Refund and Cancellation Policy applies to all subscription purchases made through Cloudjod ("Company," "we," "us") at cloudjod.com. All payments are processed by Stripe, Inc. and are subject to Stripe's payment processing terms in addition to this Policy.
We believe in a fair, transparent cancellation and refund process. You can cancel at any time, and we offer a genuine 14-day money-back guarantee for first-time paid subscribers — no interrogation, no hoops to jump through.
You may cancel your subscription at any time through either of the following methods. Cancellation requires no reason, no approval, and no waiting period.
Go to cloudjod.com and sign in with your registered email and password.
Click your account name in the top right → Settings → select the Billing tab.
You will be shown your current billing period end date and asked to confirm cancellation. Confirm to proceed.
A cancellation confirmation is sent immediately to your registered email address. Your subscription remains active until the end of the current billing period. No further charges will occur after that date.
If you are unable to access the dashboard, send a cancellation request to support@cloudjod.com from your registered account email address with the subject line "Subscription Cancellation Request." Include your company name and registered email. We process email cancellation requests within 1 business day and will confirm via email once processed.
What happens after cancellation: Your account remains active with full access until the end of the current billing period. There are no prorated refunds for the unused portion of a billing period, except as described in Section 3 (14-Day Guarantee) and Section 4. After the billing period ends, your account automatically downgrades to the Lite tier.
We offer a 14-day money-back guarantee to all first-time subscribers on the Pro and Broker tiers. If you are not satisfied with the Service for any reason within the first 14 calendar days of your first paid subscription, we will issue a full refund of the first payment — no questions asked.
The guarantee is available once per account and once per legal entity (identified by company name, EORI number, or registered email domain). Accounts created solely to exploit the guarantee through repeated sign-ups may be suspended without refund under our acceptable use policy.
| Scenario | Refund Eligibility | Details |
|---|---|---|
| First payment, cancelled within 14 days | ✓ Full refund | 14-day money-back guarantee applies. Contact support within 14 days of first charge. |
| Cancelled after 14 days but within billing period | ✗ No refund | Subscription remains active until billing period end. No prorated refunds. |
| Renewal charge (second month onward) | ✗ No refund | Renewal charges are not refundable. Cancel before renewal date to avoid the next charge. |
| Service unavailable for more than 72 consecutive hours due to our fault | ✓ Prorated credit | Account credit for the affected period, applied to next billing cycle. Must be reported within 30 days. |
| Duplicate charge (same billing period charged twice) | ✓ Full refund of duplicate | Contact support immediately with billing details. Duplicate charges are refunded within 5 business days. |
| Charged after cancellation confirmation | ✓ Full refund | If charged after a confirmed cancellation, full refund of the incorrect charge is issued immediately. |
| Annual plan downgrade mid-year | ✗ No refund | Annual subscription payments are non-refundable. You may downgrade at renewal. |
| Account terminated for Terms violation | ✗ No refund | No refund is issued when termination results from a breach of our Terms of Service. |
| Account deleted under GDPR right-to-erasure | Case-by-case | If deletion is requested mid-billing-period and the 14-day guarantee applies, a refund may be issued. Contact support. |
All refunds are processed exclusively to the original credit card, debit card, or payment method used for the purchase. We cannot issue refunds to a different card, bank account, PayPal account, or any other payment method. We cannot issue refunds in cash or cryptocurrency.
Refunds are issued in the same currency as the original charge. Cloudjod charges in USD. If your card was billed in a different currency due to currency conversion by your bank or card issuer, the refund will be in USD at the original charge amount. Currency conversion differences are governed by your bank's exchange rate policies, not ours.
You will receive an email confirmation from Cloudjod when a refund is initiated, along with a Stripe refund reference number. If you do not receive a refund within 14 calendar days of this confirmation, contact your bank first — the funds may be pending. If the issue persists, contact us at support@cloudjod.com with your refund reference number.
The following are explicitly non-refundable under any circumstances:
We do not offer prorated refunds for plan downgrades within a billing period. If you downgrade from Broker to Pro, the lower rate applies at the next renewal; no refund is issued for the difference within the current period.
If you believe you have been incorrectly charged, please contact us at support@cloudjod.com before initiating a chargeback with your bank or card issuer. Most billing disputes can be resolved directly and quickly. Initiating a chargeback without first contacting us may result in suspension of your account and may affect future eligibility for the platform.
If a chargeback is filed, we will respond to the issuing bank through Stripe's dispute resolution process with the relevant documentation, including your account registration details, usage logs, and any prior communication.
For refund requests, cancellation assistance, or billing questions:
Cloudjod — Billing Support
Email: support@cloudjod.com
Subject line: "Refund Request" or "Cancellation Request" or "Billing Question"
Response time: within 1 business day
30 N Gould St, Suite R
Sheridan, Wyoming 82801
United States of America
This Policy was last updated on May 20, 2026 and is effective as of that date.